FAQ

Frequently Asked Questions

Company

What does the company do?

Willdigits focuses on electric vehicle charging and energy storage solutions, integrating R&D, design, manufacturing, sales, and service, serving customers worldwide.

What certifications do you have?

The products have passed international certifications such as ISO 9001, CE, CB, and RoHS, and support OCPP 2.0; the company holds qualifications including High-Tech Enterprise and AAA Credit Rating.

Which countries do you export to?

We export to 30+ countries and regions, with representative markets including the US, Germany, Brazil, India, Indonesia, South Korea, etc.; we cooperate with automakers such as BYD, Geely, Changan, and TATA.

What is the company's scale and R&D strength?

Founded in 2020, the company has R&D personnel accounting for over 50%, a core team with more than ten years of new energy R&D experience, and 100+ patents.

Products

Do you support OEM/ODM customization?

Yes. The cabinet can be printed with the customer's logo and customized patterns, the display screen can have a customized interface, and industrial design and structural design can be provided per project. Non-standard products are available via ODM. View products

What charging standards and connectors are supported?

We fully cover national standard GB/T, European standard CCS2, American standard CCS1, Japanese standard CHAdeMO, and Tesla NACS, supporting dual-gun, triple-gun, quad-gun, and other multi-standard combinations.

Which charging module brands are supported?

Mainstream market modules such as Infypower, UUGreenPower, Winline, and Tonhe are all supported; for export, Infypower/Tonhe 30 kW and 40 kW modules are the default, and customers can specify alternatives.

Do you have AC charger products?

Yes, we offer 7 kW AC charger products.

Technology

Do you support OCPP?

Yes, the product line fully supports OCPP 2.0.

How compatible are the European-standard products?

We use a self-developed SECC adapter board to connect directly with the vehicle, offering better compatibility.

Do you support credit card / POS payments?

We have integrated the credit card protocol, and a POS terminal can be optionally configured.

Do you support remote operation and maintenance?

Yes, we support it. We have our own backend platform with remote upgrades and remote operation and maintenance; communication supports WiFi, Ethernet, and 3G/4G modules.

Lead time

How long is the delivery lead time?

Core components ship within 2–7 days after payment, and complete units are delivered in 20–30 days.

After-sales

How do you ensure after-sales service overseas?

The complete unit is shipped after commissioning in China and is ready to use upon power-on overseas; we provide user manuals and operation videos, our engineers offer remote video assistance, and overseas after-sales visits can be arranged when necessary. Contact support

Pricing

Is the pricing competitive?

Our team has 10 years of manufacturing experience, with self-developed main control boards and fully equipped with first-tier brand components (Infypower/Tonhe modules, international wireless modules, etc.), ensuring export stability while maintaining reasonable pricing. Request a quote

Still have questions?

We usually reply within one business day.

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